Privacy Policy

Privacy Policy

Last updated: October 20, 2022

3DCOM Technologies Ltd. (“3DCOM”, “we”, “our” or “us”) is committed to the users’ privacy. This privacy policy (“Privacy Policy”) describes how we collect, use and share personal information related to you (“Personal Information”), while you are using our website or services (the "Service").

Please read our Privacy Policy carefully before using the Service. By  using the Service, you indicate that you have read and understood how we collect, use and disclose Personal Information, in accordance with the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not interact with our Service.

This Privacy Policy forms a part of the Terms of Use, available here (“Terms”), and is incorporated thereto by reference, along with such other policies, which you may be notified of by us from time to time.


What Information We Collect?

We receive and collect information directly from you or automatically based on how you interact with or Service. We may also collect personal information about you from third parties.


Personal Information that You Provide to Us

We receive and collect Personal Information, such as your name, email address and other registration information. In addition, when you subscribe to our Service, you will be asked to provide your payment details. Further, when you contact us for support, feedback or questions, you may provide us with additional information.


Personal Information that We Automatically Collect 

When you use our Service, we may automatically collect technical information such as your IP address, your device’s type, or browser versions. We also use cookies and similar tracking technologies (for more information, please visit our cookies policy).

Personal Information that We Collect from third parties: We may also obtain Personal Data from other sources, such as social media platforms like Facebook or LinkedIn that have their own privacy policies. You should read their privacy policies in order to understand their practices. In addition, we may use Google Analytics to collect traffic data on our Service. Please see Google's Analytics privacy policies for more information, The Google Analytics opt-out link can be found here


How Do We Use the Information We Collect?

To improve and personalize the Service – we use the information to improve and personalize the Service, and to identify and authenticate your access to certain features.

To communicate with you – for example, we will use your email address to respond to your queries or feedback and to keep you informed of our latest product announcements and software updates.

Direct marketing – we may use your email address to send you marketing information about products, services and offers, whether by us or by our third parties, which may be of relevance to you, but only as permitted by law or specifically approved by you. If you do not want to receive any more communications from us, please follow the unsubscribing instructions contained in the email, or send an email to [email protected]. Please note that unsubscribing from promotional emails will not affect our ability to send you non-promotional emails in the future.

Enforcement and security – we also use your information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Terms and Privacy Policy), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; or (v) prevent harm to the rights, property or safety of 3DCOM, our users, yourself or any third party.

Use of Anonymous Information – we store, use or share Anonymous Information (meaning, information which does not enable identification of an individual user, such as aggregated or anonymous information) in any of the above circumstances, as well as for the purpose of providing and improving our services, aggregate statistics, advertising purposes and conduct business and marketing analysis. We may enable third parties to collect Anonymous Information, by deploying certain tracking technologies within the website, including, but not limited to, for these purposes. The use of these technologies is subject to such third parties’ own privacy policies.


With Whom Do We Share Your Information?

We do not sell, rent or lease your personal Information.  We will share information about you with:

Our service providers – we share your information with our service providers and other third parties who assist us with our business operations, such as for the purpose of storing the information, performing research, technical diagnostics, analytics or statistical purposes, or other business operations. 

In connection with a merger or any other structural change – if another entity acquires some or all of our business or assets or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign your information. The acquiring company will assume the rights and obligations as described in this Privacy Policy.

In connection with legal proceedings – when we are under a legal obligation to do so, for example to comply with a binding order of a court, or where disclosure is necessary to exercise our or our partners’ legal rights. In addition, we may disclose aggregated, anonymized information with other third parties. This information cannot be used to identify you.


International Transfers

We may transfer the information we collect about you to countries other than the country where we originally collected it for the purposes of storage and processing of information and operating our services. Those countries may not have the same information protection laws as your country. However, when we transfer your information to other countries, we will protect the information described in this Privacy Policy and take steps, where necessary, to ensure that international transfers comply with applicable laws.

We store and process information across a number of locations around the world, including at cloud-based service providers' sites. If you live in a jurisdiction that requires your consent before transferring personal information to another jurisdiction, your acceptance of this Privacy Policy constitutes your express and unambiguous consent.


Your Rights

If you reside in the EU or in a jurisdiction that affords you with the below rights, you may contact us at any time by email at [email protected] and request:

  1. To access any Personal Information relating to you, including receiving supplementary information regarding such use; 

  2. To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);

  3. To delete your Personal Information;

  4. That we will restrict or cease any further use of your Personal Information;

  5. That we will provide the Personal Information you volunteered to us in a machine-readable format.

  6. To withdraw your consent for any processing activities that relied on your consent.

Your email should include adequate details of your request and you may be further requested to provide additional details in order to authenticate your identity and thereby accommodate your requests. 

Please note that these rights are not absolute and requests are subject to any applicable legal requirements. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.


Retention of Personal Information 

We will retain your Personal Information provided that retaining such information is necessary for our legitimate interests, such as for marketing purposes, fraud prevention and record keeping.

If for any reason you wish to delete your Personal Information, please send us an e-mail to: [email protected] and we will make reasonable efforts to address your request.


Special provisions for California residents

Please note that this section only applies to residents of California.

The information we collect 

In the past 12 months, we may have collected the following categories of personal information:

Identifiers (such as name, email, IP address or payment details) and other personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Commercial information such as services purchased.

Internet or other similar network activity.

Geolocation data.

Inferences drawn from other personal information.

How personal information is used 

We use the personal information we collect to provide, support, and develop the Service, and as described above under the section titled “How Do We Use The Information We Collect”.


Sharing of personal information 

We may share your information with third parties for business purposes, subject to your right to opt-out of those, as described in the section titled “With Whom Do We Share Your Information”.


The rights of California Residents 

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of Personal Information we collected about you.

The categories of sources for the Personal Information we collected about you.

Our business or commercial purpose for collecting or selling that Personal Information.

The categories of third parties with whom we share that Personal Information.

The specific pieces of Personal Information we collected about you.

If we disclosed your Personal Information for a business purpose the categories of information we shared.

We do not provide these access and data portability rights for B2B Personal Information.


The right to request deletion 

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.


How to Exercise your rights 

In order to exercise your access, data portability, and deletion rights, please send an email to: [email protected]. Only you, or someone legally authorized to act on your behalf, may make a request related to your Personal Information. 

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Upon receiving your request, we will respond within 45 days. If we need more time (up to 45 days), we'll let you know in writing the reason and the extension period. Our written response will be delivered to you via email.

We will only disclose information related to the 12-month period preceding your request. In case we cannot comply with a request, we will explain why.

We will not charge a fee unless your request is excessive, repetitive, or manifestly unfounded. If the request warrants a fee, we will tell you why and provide you with a cost estimate.



The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the confidentiality of your Personal Information. If you have any questions or security concerns, please contact us at [email protected].


Changes to Our Privacy Policy

We reserve the right, at our discretion, to revise or update this Privacy Policy at any time. We may provide notice of substantial changes of this Privacy Policy on our website. Any material change will be effective five (7) days following posting the revised Privacy Policy (available from 3DCOM). The last revision will be reflected in the “Last Updated” heading. Your continued use of the Services thereafter means you consent to such changes and your agreement to be bound by them. Please make sure to review our Privacy Policy periodically.


Contact Us

If you have any other questions or queries about our Privacy Policy, please contact us by email in the following address: [email protected], or by sending a letter to:

3DCOM Technologies Ltd.

No. 35 Ha’Masger Street, Tel Aviv, 6721407, Israel

We will make an effort to reply within a reasonable time. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.



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